Privacy Policy
Last Updated: May 20, 2026
Welcome to ChillSoul (“Company,” “we,” “our,” “us”). We value your privacy and are committed to protecting your personal information in accordance with applicable laws, including the Indian Digital Personal Data Protection Act (DPDP Act), GDPR-style privacy standards, and other relevant privacy principles.
This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal data when you visit or use our website:
By using our website, products, services, or interacting with us, you agree to the practices described in this Privacy Policy.
1. Business Information
Business Name: ChillSoul
Business Type: Solo Proprietorship
Business Address: 11th B Cross, Padrayanapura, Bangalore – 560026, Karnataka, India
Email: huzaiff8147045190@gmail.com
Phone: +91 8088953228
For any privacy-related requests, users may contact us through email or our website contact channels.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- Our website
- Online store/e-commerce services
- Cool drink product purchases
- Blogs and content pages
- Booking and service requests
- SaaS-related features (if applicable)
- Customer accounts
- Marketing communications
- Customer support interactions
This policy applies only to users within India unless otherwise specified.
3. Information We Collect
We may collect personal information you voluntarily provide or automatically share while using our website.
A. Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login details
- Order history
- Reviews and comments
- Customer service messages
- Newsletter preferences
B. Technical & Device Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Session duration
- Clickstream behavior
- Referring URLs
- Cookie identifiers
C. User Generated Content
If users leave reviews, comments, testimonials, or other interactions, we may collect and display such information publicly where relevant.
4. How We Collect Information
We collect data through:
- Contact forms
- Newsletter signups
- Account registration
- Checkout and order forms
- Chat support interactions
- Blog comments
- Surveys
- Lead generation forms
- WhatsApp integration
- Social login features
- Website interactions
We only collect information necessary to provide services, improve user experience, and fulfill legal or business obligations.
5. Account Registration
Users may create an account on our website.
Registered users may be able to:
- Save addresses
- Manage orders
- Track purchases
- Leave reviews/comments
- Manage subscriptions
- Access account history
Users are responsible for maintaining the confidentiality of login credentials.
6. Payments & Financial Information
We offer payments through third-party payment providers including:
- Razorpay
- Cashfree
- UPI
- Cash on Delivery (COD)
We do not directly store sensitive payment card information on our servers.
Payment processing is securely handled by authorized payment providers according to their privacy and security standards.
We may collect order-related payment information such as:
- Transaction ID
- Payment status
- Billing details
- Purchase history
7. Shipping & Product Fulfillment
ChillSoul currently ships products only within India.
To process deliveries, we may collect:
- Shipping address
- Contact number
- Delivery preferences
- Order information
We may share limited necessary information with logistics and delivery partners for fulfillment purposes.
8. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, website performance, analytics, and marketing effectiveness.
Cookies may help us:
- Remember login preferences
- Save shopping cart details
- Improve website performance
- Personalize content
- Analyze website traffic
- Display relevant advertisements
We may use:
- Session cookies
- Essential cookies
- Analytics cookies
- Marketing cookies
- Functional cookies
Users may manage or disable cookies through browser settings.
We also provide cookie consent and opt-out options where legally required.
9. Analytics & Tracking Tools
We may use third-party analytics and performance monitoring services including:
- Google Analytics (GA4)
- Google Search Console
- Microsoft Clarity
These services may collect anonymized or aggregated information such as:
Performance insights
Visitor behavior
Page interactions
Device information
Traffic patterns
Advertising & Marketing Technologies
We may use advertising and remarketing services to promote our products and services.
This may include:
- Google Ads
- Meta (Facebook & Instagram) Ads
- Remarketing pixels
- Affiliate tracking technologies
These tools may collect limited browsing behavior and website interaction information to help us:
- Show relevant advertisements
- Improve campaign performance
- Measure conversions
- Personalize offers
You may control ad personalization through browser settings or third-party ad preference tools.
11. Marketing Communications
We may contact users through:
- Promotional emails
- SMS notifications
- WhatsApp marketing
- Push notifications
- Newsletters
Users may receive updates regarding:
- New ChillSoul products
- Promotions and offers
- Flavor launches
- Order updates
- Service announcements
- Website updates
Users may unsubscribe from marketing communications at any time through:
- Unsubscribe links
- Email requests
- Account preferences
- WhatsApp opt-out requests
Transactional messages related to purchases may still be sent even after marketing opt-out.
12. Email Marketing Platforms
We may use third-party marketing platforms including:
- Mailchimp
- ConvertKit
- Brevo
- Klaviyo
These providers may process limited personal information for communication and campaign delivery purposes.
13. CRM & Customer Relationship Management
We may use CRM platforms to manage customer relationships, inquiries, support, and order interactions, including:
- Zoho CRM
- HubSpot
- Salesforce
These systems may store customer-related information such as:
- Contact details
- Purchase history
- Customer support interactions
- Preferences and feedback
14. Chat Support & Customer Communication
We use Chaty and other communication channels to support customer interactions.
Users may contact us through:
- Website chat
- Social media
- Contact forms
Chat interactions may be stored for:
- Customer support
- Service quality improvement
- Security monitoring
- Business record keeping
15. Social Media Integrations
Our website may integrate with:
- YouTube
- X (formerly Twitter)
When users interact with social features, those platforms may collect information according to their own privacy policies.
16. Third-Party Services & Integrations
We may use trusted third-party tools and integrations, including:
- Social login providers
- Payment processors
- Google Maps
- YouTube embeds
- CAPTCHA services
- Cloudflare CDN
- CRM software
- Affiliate systems
- WordPress plugins
Third-party services operate under their own privacy practices, and we encourage users to review their policies.
17. Website Security
We implement reasonable security measures to protect user information.
Security tools may include:
- Wordfence
- Sucuri
- Cloudflare protection
- SSL/HTTPS encryption
- CAPTCHA verification
- Secure hosting environments
Our website is hosted through:
While we strive to secure data, no online system can guarantee complete protection from unauthorized access.
18. Data Retention
We retain personal data only as long as necessary for legitimate business and legal purposes.
Customer, account, and order-related information may be retained for up to seven (7) years, including for:
- Legal obligations
- Tax compliance
- Fraud prevention
- Customer support
- Recordkeeping
- Dispute resolution
Users may request deletion where legally permissible.
19. User Privacy Rights (DPDP + GDPR-Style Rights)
Users may have the following rights regarding their personal information:
Right to Access
Users may request access to personal data held by ChillSoul.
Right to Correction
Users may request updates or corrections to inaccurate information.
Right to Deletion
Users may request deletion of personal information, subject to legal requirements.
Right to Withdraw Consent
Users may withdraw consent for marketing or optional processing activities.
Right to Data Portability
Where applicable, users may request a copy of their data.
Right to Object
Users may object to certain data processing activities.
Right to Cookie Control
Users may manage cookies and tracking preferences.
Right to Marketing Opt-Out
Users may unsubscribe from promotional communications anytime.
Right to Account Deletion
Users may request account deletion by contacting us.
To exercise privacy rights, contact:
Email: huzaiff8147045190@gmail.com
Refunds & Order Cancellations
ChillSoul may allow refunds and order cancellations subject to applicable terms and conditions.
Order Cancellations
Customers may request order cancellation depending on order status and processing stage.
Orders already shipped or processed may not be eligible for cancellation.
Refunds
Approved refunds may be processed according to our internal review and applicable business policies.
Refund eligibility may depend on:
- Product condition
- Delivery issues
- Damaged goods
- Incorrect items
- Order disputes
- Cancellation timing
Refund timelines may vary depending on payment method and financial institutions.
For refund-related support, users may contact us via:
Email: huzaiff8147045190@gmail.com
21. Children’s Privacy
Our website is intended for a general audience and is not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If we become aware that personal information of a child has been submitted unintentionally, we may delete such information promptly.
Parents or guardians who believe a child has provided personal information may contact us.
22. International Data Transfers
Although ChillSoul primarily serves customers within India, some third-party services, cloud providers, analytics systems, payment processors, or communication tools may process information outside India.
We take reasonable efforts to ensure appropriate safeguards are applied when data is transferred or processed internationally.
23. Legal Basis for Data Processing
We may process personal information for lawful purposes including:
- Providing products and services
- Order processing
- Customer support
- Payment handling
- Legal compliance
- Fraud prevention
- Marketing communications
- Business analytics
- Website improvements
- Security monitoring
We process personal data based on:
- User consent
- Contractual obligations
- Legitimate business interests
- Legal obligations
24. Compliance With Privacy Laws
ChillSoul aims to comply with applicable privacy and consumer protection standards, including:
- Indian Digital Personal Data Protection Act (DPDP Act)
- GDPR-style privacy principles
- Consumer data protection best practices
- E-commerce privacy expectations
Where applicable, users may exercise privacy rights according to governing laws.
25. Data Protection Measures
We take commercially reasonable measures to safeguard personal information against:
- Unauthorized access
- Misuse
- Data loss
- Alteration
- Disclosure
- Security breaches
Protection measures may include:
- Encryption
- Password protection
- Secure hosting
- Firewalls
- Access controls
- Security monitoring systems
However, internet-based systems cannot be guaranteed to be 100% secure.
26. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for:
- Third-party privacy practices
- External content
- Security practices of other websites
Users are encouraged to review privacy policies of third-party websites before sharing personal information.
27. Changes to This Privacy Policy
We reserve the right to update, modify, or revise this Privacy Policy at any time.
Changes may occur due to:
- Legal updates
- Business changes
- Technology updates
- Website improvements
- Service modifications
Updated versions will be posted on:
Users are encouraged to periodically review this Privacy Policy.
28. Contact Us
If you have questions regarding this Privacy Policy, personal data, or privacy rights, please contact us:
Business Name: ChillSoul
Address: 11th B Cross, Padrayanapura, Bangalore – 560026, Karnataka, India
Email: huzaiff8147045190@gmail.com
Phone: +91 8088953228
Website: ChillSoul Website
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